Present any item you wish to return at the information counter entering trading area. We will gladly assist you. A valid proof of purchase is required for the processing of all returns.
Goods unsuitable for intended use may be returned for an exchange or refund within seven (7) business days of purchase if unused and in the original package.
Consumables,cosmetics and items bought on promo cannot be returned or exchanged after purchase.
Defective items must be returned within (7) days of their purchase in the original packaging.
Damaged items under warrantee
We will refer you to the service center for the relevant product where they will repair a damaged item or, if not possible, exchange the damaged item as long as it is within the warrantee terms and conditions.
Breakable items such as crockeries, decorative, plastic wares and other breakable goods should be inspected before payment as returns or refunds will not apply.
Goods will not be accepted if they have been altered, disassembled or damaged.
Medicines and goods of a personal nature may not be exchanged or refunded.